Business Development Manager : MBA with 14 year experience
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Name : Mr. Sandeep S Sawant.
Seeking assignments in Business Development with an organization of repute.
Synopsis
• A competent professional with over 14th years of experience in Sales, Marketing, & management.
• Currently associated with Birla Sun Life Insurance Company Ltd. As an Agency Manager in year 2003.
• A keen planner and strategist with proven abilities in corporate communication image and brand building, growing and managing professional associates and client relationships.
• Expertise in development and implementation of business strategies, systems development, product positioning and CRM.
• An effective communicator and team leader with proven team building and management abilities.
• Extensive experience in management of product launch & product promotion events.
Areas of Expertise
Marketing / Account.
Develop marketing strategies to build consumer preference and drive volumes
Plan marketing activities to achieve volume estimations and review effectiveness
Analyzes market trends, sales performance through channels, and other critical trends
Business Development
Identify and develop new streams for long term revenue growth and maintaining relationships with customers to achieve repeat/ referral business.
utilized the public information and personal network to develop marketing intelligence for generating leads
Lead, train and motivate teams ensuring their career development & positive contribution to the company
CRM
Ensuring continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels. Responsible service delivery of client.
Provide customer service in order to increase client satisfaction, program growth and new product introductions
Monitor client relationship and program performance to meet and exceed client goals
Oversee all aspects of program maintenance, working with internal personnel to represent client needs and ensure client satisfaction and peak program performance levels are met.
Maintain details & ensuring papers are maintained for the same. Brand Management
Build brand focus in conjunction with operational requirements
Ensure maximum brand visibility and capture optimum market shares
Liaise with advertising & PR agencies for management of advertisement campaigns, press conferences for creating awareness.
People Management
Drive the team to deliver cost effective rates with suppliers & event agencies.
Create a vibrant, agile, proactive, knowledgeable, empowered organization
Monitor Competency grids and identify training needs for skill/competency up gradation
Key Skills
Sales & Marketing,
Planning & Market Research,
Recruitment &Training,
Profit Centre Management,
MIS, retail chain management,
Franchisee Sale and Support
Corporate Sales
My Career Objective
Hone up my expertise in the chosen field, without diluting the niceties of the platform.
Rise to level as Blue Eyed contributor to organizations Achievements.
Learning is not enough unless one puts learned knowledge to practice.
I have done precisely the same, right from a trainee through (Marketing/Sales/Production)
Organisational Details
Since May ‘04’ Working with Birla Sun Life Insurance Company Limited. Sr. Sales Manager.
Reporting to Regional Manager & Managing Insurance - Business in Mumbai V.
The Attainments
* Give training to New Agency managers and built team and trained them.
* To generating Life Insurance Business from Agency Managers.
* Trained Advisors about product and on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
Dec‘03’ May ‘04 Working with Jeevan Sahara Publication Pvt. Ltd. As AD–Manager (Sales Manager).
Reporting to CMD & Managing Ad - Business in Mumbai (Central Lines.) handling two Manager and every Manager handling five each Supervisor and Supervisor handling six MREs was responsible.
The Attainments
* Road Mapping, Scanning, gives area to do pcc.
* Training Customer Service Officers on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
Dec ’01- Dec’03 Working with Hindustan Times India Ltd. As Zonal – In - Charge.
Managing Personal Contact Campaigns in Mumbai handling six supervisors and every supervisor handling
Ten each MRE was responsible.
The Attainments
* Road Mapping, Scanning, gives area to do pcc.
* Training Customer Service Officers on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
Dec’99-Dec’01 worked with Inoways Display Services Pvt. Ltd as Sr. Executive (Team Leader)
Handled the universal email address of Inoways Display Services Pvt. Ltd for include Display, Banner Stand, Magnifix Pop System, Dynafix System, Mobidx, Linx System, P.O.P Dispensers & Translations etc.
The Attainments
* Training Customer Service Officers on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
* Customer Feedback/Service Issues communicated to Businesses.
Aug’95 – Dec’ 99 worked with I.D.B.I Bank Ltd. As “Team Leader”.
Handling the universal email address of I.D.B.I Bank Ltd. For its various products that include Bank, Loans, Credit Card, etc.
The Attainments
* Training Customer Service Officers on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
* Customer Feedback/Service Issues communicated to Businesses.
Sep’93- Aug’95 worked with Development Credit Bank Ltd. as a “ Sr. Sales Executive”.
Handling the universal email address of Development Credit Bank Ltd. For its various products that include Bank, Loans, Credit Card, etc Well Versed with product.
The Attainments
* Heading a team of 15 Customer Service Officers & Tele-Marketing Officer resolving customer queries and complaints
(Bank products) received through Web (email, chat, secured channel). Its contract job and contract extend every year.
* Training Customer Service Officers on written Communication Skills.
* Setting up processes, based on feedback received.
* Timely resolution of queries by customers with Branches & tracking of performance through specific MIS reports.
* Customer Feedback/Service Issues communicated to Businesses.
Academia
BCom from Mumbai University (Year 1993.).
1year Diploma from Yashashree Computer Institute in (1994).
Appearing for MBA this year.(2007)
IT Skills
• Office Automation, Internet Application & Tally 5.4.
Training Attended
• Effective Communication Skills – Heena Mehta & Core Skills in Call Center Leaderships – Intellect Consulting Services.
• APEX training from Mr. Prashant for Sales and Mktg. in year May 2004 for 7 days
• NIS training from Mr. Vaiday for Sales and Mktg. in year June l 2004 for 3 days
Personal Details
Date of Birth : May 19, 1972.