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CUSTOMER SERVICE ADVISOR: IITC

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Name: Sharon

DATE OF BIRTH : 08/ 06/ 1985(22 YEARS)

ACADEMIC QUALIFICATIONS
T.Y.B.A. SECURED 65% (Mar.2006) ST.XAVIER’S COLLEGE
H.S.C. SECURED 68% (Feb .2003) ST.XAVIER’S COLLEGE
S.S.C SECURED 63.20% (Mar.2001) ST.BLAISE HIGH SCHOOL

ADDITIONAL QUALIFICATIONS:
IATA PASSED WITH DISTINTION
DIPLOMA IN TRAVEL AND TOURISM FROM IITC(75%)
DONE COMPUTER RESERVATION SYSTEM(CRS) IN AMADEUS
DONE A BASIC COURSE IN SOFT SKILLS,CUSTOMER SERVICE AND VOICE AND ACCENT
DONE A BASIC COURSE IN ‘PUBLIC SPEAKING’
BASIC KNOWLEDGE IN COMPUTERS.

WORK EXPERIENCE:
CURRENTLY WORKING WITH IBM FOR THE UNITED AIRLINES PROCESS
WORKED FOR E-FUNDS INTERNATIONAL AS A CUSTOMER SERVICE ADVISOR FOR A TERM OF 10 MONTHS.

JOB PROFILE:
IBM–TICKETING AND HANDLING CUSTOMER QUARIES.
E-FUNDS-HANDLING CUSTOMER QUARIES,TAKING ORDERS AND MAKING RESERVATIONS FOR WORKSHOPS AND SEMINARS

AREAS OF INTREST:
GARDENING AND SHOPPING

LANGUAGES KNOWN: ENGLISH, HINDI & MARATHI

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