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» Client Relationship Management: Bachelor of Science in Computer Science Latest Jobs Openings in Companies in India


Client Relationship Management: Bachelor of Science in Computer Science

Filed under:

Name: Shelley Nunes

Objective :

To contribute strong communication, technical skills and experience in a Training Analyst capacity

Professional Profile:
Rising systems professional with significant experience; computer literate in multiple operating systems, programming languages, and software applications with cutting edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.

Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.

Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.

Creative troubleshooter/problem-solver who works hard and loves a challenge.
Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.

Education:

Bachelor of Science in Computer Science, University of Mumbai, Maharashtra, IN., May 2002.

Computer Qualification :

Languages : C++, C language, Java Advanced, Web Development, Linux, HTML, DHTML,
ASP, Visual Basic
Database : Sybase, Oracle, Ms-Access
Hardware : Data Communication & Networking (TCP/IP, Token ring ISDN, LAN/WAN systems), OOAD, SSAD, System Programming
Operating Systems : Windows 95/98/2000/NT/XP, Linux, UNIX

Certificates :
Ground Hostess training from Metropolitan Education Center (MEC)
Honors Diploma in Network-Centered computing from NIIT
Quality Management Program at NIIT
Honors Diploma at National Institute of Sales (NIS)
J-track, Web Designing and Linux from Software Technology Group International ltd (STG)

Professional Experience :
Experience in Client Relationship Management and Technical Helpdesk Support in Computer (Hardware and Software)

1. From April 2003 – Present Electronic Data Systems, Mumbai, India Senior Tech Support Officer

Working in a team of 30 members providing technical support to the EDS Corporate users for Windows 95/98/2000/NT/XP operating systems,

Projects worked on :

Tactical Assistance Center (TAC) : Technical support responsible for providing connectivity, application usage, error troubleshooting for applications used by EDS employees.

EDS University (EDSU) : Supporting technical issues related to the courses in the EDS database used by the global EDS employees. A database with 7000+ courses built for EDS employees and third party vendors.

EDS Link : Support for the router operations department. Troubleshooting the router connectivity with basic steps else forwarding to the router Ops group for detailed testing.

REM Vantive/Service Center : Supporting the technical connectivity of the ticketing system used at the Helpdesk by EDS employees.

A.T.Kearney : : Providing desktop support to A.T Kearney employees as well as supporting Microsoft applications being used by the employees. We work on getting their network connectivity through VPN . Handling the Applications specific to A.T.Kearney.

Responsibilities:
1. Working with the supervisors in new Project setup helping them to get the projects with the desk without any hassles
2. Worked on Updating the documentation for the Processes to keep the team updated.
3. Worked as a Subject Matter Expert for Applications supported by Client EDS, being the point of contact. (EON, Presage , TSS)
4. Helped to get the new Application TSS to go live on the said date.
5. Trained the agents on Applications.
6. Was on the ticket migration process for EDS Link from Vantive to Service Centre.
7. Worked to get the process EDS Service Reporting to TAC Desk
8. Have trained the Agents for the new process.

2. From July 2002 – March 2003
GE Capital -GEBPMSL (joint venture with SBI credit cards) Payment Assistance
Working in a team of 40 members providing Payment support to the SBI Credit Card Users for making their payments for the card on time and also calling them for reminders before the due dates to make the payments . Calling the Field services if required for tough customers. Assisting the team to meet their daily productivity targets. Preparing daily target sheets for the team. Leading a team to achieve their weekly targets.
Trained new hires on the process of using the systems. Was trained on the Six Sigma Technology.

Key Strengths And Skills:

Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment. Known as a “highly organized and productive employee".

Communications: Above average verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.

Training: Experienced and effective at training new employees and co-workers alike. Possess a natural teaching ability. Was awarded a Certificate for Attending the Train The Trainer Workshop

Language Fluency: English and Hindi (spoken as well as written).

I hereby declare that the information furnished above is true to my knowledge and belief.

Shelley Nunes



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