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Customer support engineer: Diploma in Computer Science

Filed under:

Name: Prasanna kumar

Objective

To seek a challenging task where I can devote my experience and motivational skills to help the company to achieve its objectives.

Educational Qualification

Diploma in Computer Science
Dism From Aptech

Skill Summary

• Engineering, configuration, integration & fine-tuning of Red hat Linux, Microsoft Windows NT, Windows 2000,XP, 2003 Network operating systems.
• Monitoring, troubleshooting, management, maintenance & disaster recovery of local & wide area networks.

Hardware PC Assembling & Troubleshooting
Installation of Operating System, Software’s, Multimedia and Internet, Etc

Operating Systems Red hat Linux, MS-DOS, Windows 95/98/XP, NT
Windows 2000/2003, 2000 Advance server,

Mail Configuration Outlook 97, 2000, XP, Outlook Express, Netscape Messenger, Lotus Notes

Certification’s:

Microsoft Certified Professional
Windows® 2000 Directory Services Infrastructure
Microsoft® SQL Server™ 2000 Enterprise Edition
Microsoft® Windows® 2000 Professional
Microsoft Windows Server 2003 Network Infrastructure

Work Experience:

Total Work Experience : 5+ Years

Currently Working : Network Solution

Network Solutions is India’s leading solutions and services provider in the enterprise convergence space. It is headquartered at Bangalore and has branches and project locations in 30 cities across India as well as in the US, UK and Africa. Network Solutions has a credible growth record and has built an enviable reputation and credibility of having designed, built and managing many of India’s most complex and mission critical networks.

Period:- November 24th 2004- Dec 28th 2005

Site: Infosys technologies ltd Bangalore, India
As part of my duties and responsibilities perform desktop & LAN Administration. That includes:

Managing day to day activities like monitoring WAN links,Antivirus servers using tools like cricket, Dashboard.
User Account Management,Password Reset service.
Outlook configuration related service.
SecureId related support-New Pin Generation/Sychronizing/Extension of SecureId.
Etrust Enoculate Antivirus support.
Internet Connectivity services-IPASS,RAS,VPN installation & Configuration.
Cisco Meetingplace-Schedule of meeting place.
ITLDrive Service-Account creation,Password Reset,Increase in storage space.
Blackberry Support-Installation,Configuration,Synchronization &Troubleshooting.
Laptop Support-Installation &Troubleshooting of operating system and applications.

Dec 29 to May 13th 2006
Site: Satyam Venture Engeneering Pvt Ltd.
As a L1 Senior Engineer
Checking the Internet upload/adownload speed.
Downloading incremental signatures from CA site and installing in client machines.
Checking Firewall intrusions, login sessions.
Checking Watch guard Firewall status.
Performing daily check list of routers, switches & servers.
Scheduling Daily ,weekly & monthly backup using Acronis.
Installation of Active Directory
Creating Normal internal FTP,
Configuring IIS for FTP,Web Browser.

May13th to till date
Site : Cambridge integrated services LTD.
Working as a l2 Trainee
Roles & Responsibilities
Monitoring links with a tool like Nagios.
Creating/Deletion of Id’s in Blackberry.
Creating/Deletion of id’s in Active Directory.
Reviewing Daily checklist, Network Checklist & shift hand over report.
Followup with pending requests.
Vendor Co-ordination.
Checking WSUS sync, Symantec 10.2 Definition updates.

Previous Experience:

As Customer support engineer – for HP INDIA PVT LTD thru Enness
Hp is one of the Best IT Company in India, Providing Customer Support to National Customer for Various Hardware, software and Network related problems.

Period June 2001 to Oct 2004
Role Hp authorized Customer support engineer
Description The various activities/aspects of the site required

Roles and Responsibility:

• Providing L1 support for hp desktops
• Configuration of software license & inventory management tool in Microsoft Windows NT/2000/XP environment.
• Configuration, administration, troubleshooting of Linux, Windows 98,windows 95,window XP, Windows 2000 & NT 4.0
• Hardware and software support for desktop, and printer.
• Configuration and troubleshooting of other application software.
• Scheduling backup.
• Manage and monitor the Wide Area Network for Data & Voice communications.
• Maintaining outgoing &incoming stock register

Personal Information :

Date of Birth : 07-04-1978

Father’s Name : Vrushabhendra swamy

Sex : Male

Nationality : Indian

Marital Status : Married

Education : Dip in Csc in H M S polytechnic, Tumkur,
Karnataka

Specilization : Computer Science

Interests : Reading books, gardening

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