Service Marketing Head (Manager) : MBA
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» Service Marketing Head (Manager) : MBA Latest Jobs Openings in Companies in IndiaName: GAURAB DASGUPTA T self-actualise my ptential in Service Delivery, Relatinship Management. T effectively utilize my expsure & skills fr the benefit f the rganizatin in prviding me a challenging envirnment fr grwth. Prfessinal Prfile MBA with 8 years’ quality wrk experience; inclusive f ver last 6 years’ in peratins & Prcess Management, Retentins, Cllectins, Client Servicing, Credit Cntrl, Quality, Team Management with tp rganisatins in the Telecm / BP sectrs. Currently designated as Service Marketing Head-Manager with Bharti Airtel Ltd. at New Delhi. Resurceful at maintaining crdial relatins with crprate/retail custmers & prviding value added custmer service, ensuring quality and service nrms t achieve custmer satisfactin. Areas f Expsure & Expertise peratins & Prcess Management Client Servicing Quality Team Management rganisatinal Experience Since May’05- at Bharti Airtel Ltd., New Delhi as Service Marketing Head (Manager) – Retentins & Cllectins Heading the Delhi Bucket Zer & Retentin team (Bkt-1) fr bth Vluntary and Invluntary segments since Aug’06. T maintain and ensure the Delhi team achieves 1.5% churn f the NAD (subscriber) base. Heading the entire prtfli f High Value cases-Bucket 1 fr Cllectins and Retentins in Delhi NCR frm May’06 – Aug’06. Managing the prtfli f Crprate Cllectins in Delhi, Nida and Faridabad frm May’05-Apr’06. ct’02-May’05 at Reliance Infcmm Ltd., New Delhi as Escalatin Desk (L3) – Custmer Care Headed the Custmer Care activities & managed recruitment in Jdhpur- Rajasthan during the natin-wide launch f Reliance Infcmm frm ct’02 t Mar’03. Build Market Intelligence- Cllected infrmatin n cmpetitin benchmarking during Pre-Sales phase, evaluating brand visibility ptins (billbards/nen & display bards) in the city f Jdhpur. Dec’01-ct’02 at EXL Services Pvt. Ltd., Nida as Senir Custmer Care Executive (Transactin Prcessing-Health Insurance) Slely respnsible fr the entire teams 3 mnth net training during pilt phase. Jan’00-Dec’01 at GE Capital Internatinal Services, Gurgan as Prcess Expert (Transactin Prcessing-Aut Insurance-GEFA “D”) Interfaced with US clients thrugh Cnference & Quality Calls, After Sales Services etc. Jul’99-Dec’99 at Gdfrey Philips India Ltd., Delhi as Market Develpment Trainee Member f team that created brand awareness fr Cavanders Magna in Delhi. Academic Credentials MBA (Marketing) frm Symbisis Centre fr Management & HRD in 2005. Date f Birth: 22nd July 1978
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